Refund policy

Last updated: 24 September 2026

At Aur Amör, every order is carefully checked and securely packaged before dispatch. As our products are personal-use fragrance products, we follow a strict no-return and no-exchange policy, except in cases involving a damaged, defective, leaking, broken, or incorrect product.

How do I know if an item is eligible for return or exchange?

Our products are not eligible for return or exchange as a general policy.

We do not accept returns or exchanges for:

  • Change of mind
  • Personal fragrance preference
  • Fragrance performance or longevity expectations
  • A fragrance smelling different on an individual's skin
  • Products that have been opened, sprayed, tested, or used

However, if you receive a damaged, defective, leaking, broken, or incorrect product, please contact us within the specified timeframe below. We will review the claim and provide an appropriate resolution where applicable.

Nothing in this policy is intended to restrict any rights or remedies available to consumers under applicable law.

What should I do if I receive a damaged, defective, leaking, or incorrect product?

If you receive a damaged, defective, leaking, broken, or incorrect product, please contact us within 24 hours of delivery.

Email: auramorofficial@gmail.com

Please include:

  • Your order number
  • Clear photographs of the product
  • Clear photographs of the outer packaging
  • A clear photograph of the shipping label
  • An unboxing video, where available
  • A brief description of the issue

Once we receive your claim, our team will review the information provided and investigate the matter.

If the claim is accepted, Aur Amör may provide an appropriate resolution, which may include a replacement, refund, or another suitable remedy, depending on the nature and circumstances of the issue.

Is an unboxing video required to make a claim?

We strongly recommend recording a continuous unboxing video showing the shipping package, shipping label, original packaging, and product as the package is opened.

An unboxing video is particularly important for claims involving:

  • Missing products
  • Incorrect products
  • Leakage
  • Breakage
  • Visible damage
  • Tampering

The video helps us verify the condition of the package and product at the time of delivery and assists us in investigating claims with our logistics and delivery partners.

If you do not have an unboxing video, please still contact us within 24 hours with photographs and any other available evidence. We will assess the matter based on the information provided and the circumstances of the claim.

What should I do if the package appears tampered with or damaged upon delivery?

If your package is visibly damaged, opened, or appears to have been tampered with at the time of delivery, please refuse to accept the package from the delivery partner where reasonably possible and contact us immediately.

If you accept the package, please photograph the package and shipping label before opening it and record an unboxing video.

Do you perform quality checks before shipping?

Yes. We perform quality-control checks on our products and packaging before dispatch.

However, in the rare event that you receive an incorrect, damaged, defective, or leaking product, please contact us within 24 hours of delivery so that we can investigate and assist you.

Refunds

Where a refund is approved by Aur Amör, the applicable refund will generally be processed to the original payment method used for the order.

The time taken for the amount to reflect in your account may depend on the payment gateway, bank, card issuer, or other payment service provider.

Failed online transactions

If an online payment fails but the amount has been debited from your account, the transaction will be handled through the applicable payment gateway and banking system.

Where a refund is due for a failed transaction, the amount will be refunded to the original payment source. The time taken for the refund to reflect may depend on the payment gateway and/or issuing bank.

Order cancellation

Orders may be cancelled before dispatch by contacting us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

For cancellation requests, please contact:
Email: auramorofficial@gmail.com

Contact us

For any return, exchange, refund, damaged-product, or order-related query, please contact us at:

Mobile: +91 77570 98120
Email: auramorofficial@gmail.com

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