For orders, delivery updates, cancellations, returns, exchanges, refunds or product concerns, contact us:
Email: auramorofficial@gmail.com
Phone: +91 77570 98120
Please include your order number when contacting us about an existing order.
Last updated: October 8, 2026
Aur Amor Perfumes operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Aur Amor Perfumes is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
We may collect personal information from the following sources:
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +91 98 2055 8120 or email us at auramorofficial@gmail.com or contact us at Aur Amör, Mira Road East, B702, Golden Valley CHS, Parshwa Nagar Mira road East, 401107 Mira Bhayandar MH, India.
Last updated: 24 September 2026
At Aur Amör, every order is carefully checked and securely packaged before dispatch. As our products are personal-use fragrance products, we follow a strict no-return and no-exchange policy, except in cases involving a damaged, defective, leaking, broken, or incorrect product.
Our products are not eligible for return or exchange as a general policy.
We do not accept returns or exchanges for:
However, if you receive a damaged, defective, leaking, broken, or incorrect product, please contact us within the specified timeframe below. We will review the claim and provide an appropriate resolution where applicable.
Nothing in this policy is intended to restrict any rights or remedies available to consumers under applicable law.
If you receive a damaged, defective, leaking, broken, or incorrect product, please contact us within 24 hours of delivery.
Email: auramorofficial@gmail.com
Please include:
Once we receive your claim, our team will review the information provided and investigate the matter.
If the claim is accepted, Aur Amör may provide an appropriate resolution, which may include a replacement, refund, or another suitable remedy, depending on the nature and circumstances of the issue.
We strongly recommend recording a continuous unboxing video showing the shipping package, shipping label, original packaging, and product as the package is opened.
An unboxing video is particularly important for claims involving:
The video helps us verify the condition of the package and product at the time of delivery and assists us in investigating claims with our logistics and delivery partners.
If you do not have an unboxing video, please still contact us within 24 hours with photographs and any other available evidence. We will assess the matter based on the information provided and the circumstances of the claim.
If your package is visibly damaged, opened, or appears to have been tampered with at the time of delivery, please refuse to accept the package from the delivery partner where reasonably possible and contact us immediately.
If you accept the package, please photograph the package and shipping label before opening it and record an unboxing video.
Yes. We perform quality-control checks on our products and packaging before dispatch.
However, in the rare event that you receive an incorrect, damaged, defective, or leaking product, please contact us within 24 hours of delivery so that we can investigate and assist you.
Where a refund is approved by Aur Amör, the applicable refund will generally be processed to the original payment method used for the order.
The time taken for the amount to reflect in your account may depend on the payment gateway, bank, card issuer, or other payment service provider.
If an online payment fails but the amount has been debited from your account, the transaction will be handled through the applicable payment gateway and banking system.
Where a refund is due for a failed transaction, the amount will be refunded to the original payment source. The time taken for the refund to reflect may depend on the payment gateway and/or issuing bank.
Orders may be cancelled before dispatch by contacting us as soon as possible.
Once an order has been dispatched, cancellation may no longer be possible.
For cancellation requests, please contact:
Email: auramorofficial@gmail.com
For any return, exchange, refund, damaged-product, or order-related query, please contact us at:
Mobile: +91 77570 98120
Email: auramorofficial@gmail.com
Last updated: 2 October 2026
We currently ship within India only. International shipping is not available.
Shipping within India is free. Delivery charges are included in the product price; no additional delivery charge is payable by the customer.
Dispatch and delivery timing depends on your order and destination. We will communicate the expected timeframe and order updates by email and WhatsApp using the contact details provided with your order.
Email: auramorofficial@gmail.com
Phone: +91 77570 98120
For damaged, defective, leaking, broken or incorrect products, please read our Return, exchange and refund policy.
For orders, delivery updates, cancellations, returns, exchanges, refunds or product concerns, contact us:
Email: auramorofficial@gmail.com
Phone: +91 77570 98120
Please include your order number when contacting us about an existing order.
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